Last updated: January 18, 2025

We want satisfied customers, not hostages. That’s why we make it easy for you to downgrade your account to the free tier — no phone calls required, no questions asked.

Account owners can follow these instructions to downgrade in-app:

• • Navigate to Account Settings > Billing from the main menu to downgrade your subscription to the free tier. You can continue using the paid features on your account until your paid period expires.

• • To delete your account, contact our Support team, and we’ll take care of it for you.

Our legal responsibility is to account owners, which means we cannot change the subscription or delete an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact our Support team. We will gladly reach out to any current account owners at the email addresses we have on file.

We won’t bill you again once your subscription has been cancelled and we don’t automatically prorate any unused time you may have left. We have a no refund policy.

What happens when you delete an account?

Your data will be permanently deleted and you won’t be able to access your account, so make sure you download everything you want to keep beforehand. Your data can’t be recovered once it has been permanently deleted.

Branduo-initiated deletions

We may delete accounts if they have been inactive for an extended period. We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.